Freesat

https://barryhisblog.blogspot.com/p/freesat.html

To ex-pats and Brits in FacebookLand. We live in France.

We recently purchased a TV satellite receiver via Amazon UK, to replace our ageing Panasonic box. It was supplied by "DragonsatUK" 

It's a nice box. Easy to use, with good picture quality. But there are two problems. It can't find our LiveBox WiFi router and I can't configure the remote for TV set control.

I enter the SSID manually, and supply the admin password (it insists on a password). There is no other password set. We live too far away from anyone else to worry about anyone milking our bandwith or hacking us. It doesn't see the modem. The WiFi-enabled printer, yes. But that's no use.

The manual says to press red and the "AD" button to set the TV controls, but there is no such button. There is a button on the top-right of the remote, with the same shape as is shown as the "AD" button described in the manual, but it doesn't do the trick.

I contacted Freesat support, and when they learned I am in France, they said they couldn't help, and that the warranty was void because it had been ordered from France and powered it up here. I said I would gift the unit to a relative in the UK. They said they still wouldn't help. 

Has anyone else got this sort of box? Have you had any of these sorts of problems? If so, have you been able to get them fixed? 

Thanks for your attention.